Aaron Cupp

Summary

Results-driven Infrastructure & Site Reliability Engineering Manager with a diverse background in Cloud Computing, DevOps Practices, and Incident Management and Agile Practices. With a decade of experience working remotely and a strong ability to self-manage, I am poised to excel in a leadership role within the Infrastructure and Site Reliability Engineering fields. I am passionate about optimizing system performance, driving efficiency through automation, as well as building and managing high-performing remote teams. My dedication to continuous learning and my technical expertise makes me an asset in driving reliability, scalability, and operational excellence.

Experience

SRE Manager, Sight Machine - San Francisco, CA (Remote Position) 2021- 2023

Promoted to Manager of SRE in November 2021.
Member of Company Security Response Team and Engineering Technology Leads Team.
Built and managed a team of 6 SRE professionals, ensuring 24/7 coverage across multiple time zones.
Advocated for Infra-As-Code and GitOps practices, driving the adoption of related technologies within the team.
Coached team members on Terraform, cloud environments, scripting, documentation changes, and on-call processes.
Developed and implemented standardized processes for SRE onboarding and on-call responsibilities.
Implemented processes that resulted in achieving 99.98+% uptime in production environments.
Recognized with the Golden Gear patch for saving the company $5000/month on infrastructure bills.

Senior Infrastructure Engineer, Sight Machine - San Francisco, CA (Remote Position) 2021

Hired as Senior Infrastructure Engineer in August 2021 and promoted to Lead SRE in September 2021.
Sole full-time employee responsible for day-to-day operations of Sight Machine’s technology stack in a multi-cloud environment.
Collaborated with the Company Security Response Team and Engineering Technology Leads Team.
Developed and implemented a standardized process for SRE on-call duties and onboarding new team members.

DevOps Engineer, JUUL Labs - San Francisco, CA (Remote Position) 2017-2019

Provided 24/7 on-call support for all e-commerce systems and primary support for Windows systems used for the Acumatica ERP system.
Implemented Log Shipping-based clustering for SQL Server Enterprise to support expansion into multiple regions.
Developed Infrastructure-as-Code using Terraform modules.
Successfully migrated legacy e-commerce systems from PAX Labs to JUUL Labs post-company split.

DevOps Engineer, PAX Labs - San Francisco, CA (Remote Position) 2016-2017

Principal DevOps hire responsible for implementing a streamlined deployment process using Fabric and Jenkins.
Implemented automated paging for system and application-related issues through PagerDuty.
Scaled AWS presence from 4 to over 100 systems to accommodate company growth.
Managed system patching for security and maintenance and created documentation for new processes.

Systems Engineer, study.com - Mountain View, CA 2014-2016

Led the migration of cloud systems from Rackspace to AWS, scaling the infrastructure from 10 to over 300 systems.
Provided 24/7 on-call support for all company systems.
Mentored Junior Systems Engineers on Team
Contributed to the development of a Disaster Recovery plan for the company’s data warehouse project.
Implemented Lifecycle Management using Puppet, PuppetDB, and Foreman for all AWS systems.
Created comprehensive documentation for new systems.

Senior Linux Administrator, Meta Interfaces LLC – San Francisco, CA 2012-2014

Managed day-to-day operations of the datacenter for streaming video systems.
Implemented monitoring solutions using PagerDuty and Nagios.
Implemented virtualization using KVM and libvirt, replacing aging physical infrastructure.
Managed CISCO and F5 BIGIP infrastructure for WAN and LAN networking.
Pioneered the company’s initial AWS presence as a proof-of-concept for future cloud migration.

Computer Technician II, Elk Grove USD - Elk Grove, CA 2005-2012

Managed datacenter operations and wrote documentation for various secure document production tasks.
Assisted with the implementation of district virtualization using VMWare.

Systems Administrator, Groundworks Environmental - Folsom, CA 2004

Set up and maintained client-server network, Microsoft AD, IIS, and various applications.
Developed critical “Grainsized Log” map plotting software for company geologists using VBA and AutoCAD.

Education

AWS Summit, San Francisco, CA - AWS Operations Bootcamp - 2013
Modesto Junior College, Modesto, CA - Associates of Science, Computer Science - 2004
Modesto Junior College, Modesto, CA - Computer Programming Certification - 2003
Grace M. Davis High, Modesto, CA - Diploma with Honors – 1999